Purchase Policy + Terms & Conditions

By accessing or using our website and participating in any classes, services, or programs offered by Reformher Pilates (referred to as “we,” “our,” or “us”), you agree to be bound by the following terms and conditions. If you do not accept these terms, you should not use our services or website.

Liability Waiver & Medical Disclaimer

By accepting this waiver and participating in any class/session or service at Reformher Pilates Limited you acknowledge and consent to, and agree to waive, release and discharge Reformher Pilates management from any liability according to and following the terms set below. Unless notified this waiver and release will apply to ALL classes undertaken at Reformher Pilates Studio.

The client understands that Reformher Pilates classes are designed for physical activity and that the client voluntarily participates in these classes with full knowledge that there is a risk of personal injury, death, property loss, damage including but not limited to loss of opportunity, loss of reputation or goodwill, loss of privacy or corruption of information or data. The client agrees that neither them, nor their heir, assigns or legal representatives will sue or make any other claims of any kind against Reformher Pilates, its instructors, management and affiliates for any claims or liabilities of personal injury, property damage/loss, or wrongful death that may arise in connection with your participation whether caused by negligence or otherwise. 

• Health Acknowledgement:
  You confirm that you are in good physical and mental health and capable of engaging in Pilates classes and associated exercises. It is your sole responsibility to consult with a licensed medical professional before beginning any physical fitness program.
• Medical Conditions:
  You agree to disclose any relevant medical history or health conditions that may affect your ability to safely participate, including but not limited to injuries, chronic conditions, surgeries, or physical limitations.
• Ongoing Updates:
  You must notify Reformher Pilates of any changes in your health or medical status before each session, including pregnancy, recent injuries, or any unusual symptoms experienced during or after exercise.
• No Medical Advice Provided:
  Instructions provided by Reformher Pilates instructors are intended for general fitness guidance only and are not a substitute for professional medical advice, diagnosis, or treatment.
• Emergency Medical Care:
  In the case of an emergency, you authorise Reformher Pilates staff to obtain appropriate medical care on your behalf, including calling emergency services. All associated costs will be your responsibility.
• Cold & Illness Care:
  If you are experiencing cold, flu or Covid 19 symptoms, please stay at home, and reschedule your sessions until you are well. Instructors reserve the right to deny entry to anyone showing signs of illness to protect the health of others.

We reserve the right to refuse participation if, in our opinion, a client is unfit or poses a risk to themselves or others. Instruction provided in our classes may not be tailored to individual capabilities, and clients are responsible for managing their own physical limits, including stopping or modifying exercises as needed.

The client agrees that Reformher Pilates is in no way responsible for the safekeeping of clients’ belongings while on premises and Reformher Pilates does not assume any responsibility for lost, damaged or stolen personal property. If the client becomes a victim of theft of any object that is on Reformher Pilates Studio premises, they are to report it to a member of the Reformher Pilates staff immediately.

Etiquette

Reformher Pilates reserves the right to prohibit entry for any significantly late clients as this not only negatively affects other clients, but the health and wellbeing of the client in question. Late arrivals are asked to kindly notify Reformher Pilates staff as soon as possible. Failure to abide by Reformher Pilates etiquette rules and other policies does grant the right to cancel classes/subscriptions/packages for any client at any time. All clients of Reformher Pilates are respected to uphold a level of respectful conduct.

Photography & Content

Reformher Pilates staff reserve the right to film and/or photograph during class and in/around the studio. This content is sometimes distributed through social media, website, google and other marketing channels. If a client does not wish to be filmed/photographed, they are asked to please disclose this to the relevant Reformher Pilates staff. Clients who choose to take images/videos within the class setting and studio are asked to please be respectful of the privacy of other clients. Phones are required to be on silent during class time. 

Cancellation Policy

All cancellations and amendments to scheduled classes must be made no later than six hours before the scheduled class start time. Any cancellations or no-shows made in this six hour period can be subject to a forfeit of credit. These cancellations must be performed and confirmed by the client through the Reformher Pilates booking software. Request via text or email for a booking to be rescheduled or cancelled does not constitute a cancellation and may result in no show fees being applied. Applies to all memberships, packages, casual class and gift cards

For private sessions, cancellations or rescheduling must be made no later than 12 hours prior to the scheduled time. Late cancellations or no shows to private sessions will result in the full appointment charge being processed.

Waitlist Policy

Consistent with the cancellation policy, those on the waitlist will be automatically placed into the class when a spot becomes available outside of the six hour cancellation window. The client will be notified by email correspondence. Once accepted into the class from the waitlist, if the client no longer wishes to attend, they must cancel their reservation, abiding by the regular cancellation policy. Inside of the six-hour cancellation window. Eg: Six hours or less prior to the class start time. The entirety of the waitlist will be notified of the availability and acceptance will be granted on a first come first served basis. Any availability in a waitlisted class will be shown as available through the booking portal directly, with acceptance granted on a first come first served basis.

Membership Policy

Reformher Pilates offers three recurring memberships, The Mega membership, Mini membership and Micro memberships are billed weekly, non transferable and non refundable. Requests for cancellation must be made in writing by email to hello@reformherpilates.nzhe A total of five billing cycles must be completed before the membership can be cancelled. Cancellation can occur after this interval at any time but does require 14 days written notice. Requests to pause memberships can only occur after the initial five billing cycles and again must be made in writing. A maximum of 28 days per 12 months of the membership can be paused. All membership fees are processed via Stripe and are subject to applicable GST.  Payments are non-refundable and any associated Stripe transaction fees, including processing and bank charges remain the responsibility of the client. 

Purchase Policy

Reformher Pilates classes and class packages are non transferable and non refundable. Package expiry dates are strict and extensions will not be granted. Cancellation policy also applies to packages and gift cards bookings.Please note these same regulations apply to any class packages purchased at promotional pricing.

Gift cards are valid for 365 days from purchase.

Pregnancy Policy

Pregnant women are invited to exercise at Reformher Pilates; however, they must notify staff and instructors of their pregnancy before booking. They must also receive clearance from their OBGYN/GP before participating in Reformer Pilates classes or private sessions while pregnant/postpartum. While exercises are likely to be adapted by the instructor the client is primarily responsible for their own training and wellbeing and required to reduce or stop any movement that causes pain or is not advised by their health professional. We ask that the client respect the discretion of Reformher management and instructors if they are not permitted to participate in class due to certain health requirements of their pregnancy. Reformher Pilates Limited does not take any responsibility for health complications caused during pregnancy by practicing Pilates with the studio.

Grip Sock Policy

Grip socks are mandatory in the studio for hygiene reasons, Grip socks are available for purchase at the studio.